Our Urgent Care Clinic​ provides free, immediate, treatment and care for patients with or are experiencing non-life-threatening injuries or illnesses.

For more details visit - Urgent Care Clinic​ at Moonee Ponds

Ordinary hours

Appointment	Total Fee	Medicare Rebate	Out-of-pocket fee
Standard consult, <20 mins	Bulk Billed – Free	$43.90	Bulk Billed – Free
Extended consult, 21-40 mins	Bulk Billed – Free	$84.90	Bulk Billed – Free
Long consult, 40> mins	Bulk Billed – Free	$125.10	Bulk Billed – Free
Telehealth consult, <20 mins	Bulk Billed – Free	$43.90	Bulk Billed – Free

After hours

Appointment	Total Fee	Medicare Rebate	Out-of-pocket fee
Standard consult, <20 mins	Bulk Billed – Free	$57.15	Bulk Billed – Free
Extended consult, 21-40 mins	Bulk Billed – Free	$98.00	Bulk Billed – Free
Long consult, >40 mins	Bulk Billed – Free	$137.40	Bulk Billed – Free
Telehealth consult, <20 mins	Bulk Billed – Free	$43.90	Bulk Billed – Free

Ordinary hours

Appointment	Total Fee	Medicare Rebate	Out-of-pocket fee
Standard consult, <20 mins	$78.90	$43.90	$35.00
Extended consult, 21-40 mins	$119.90	$84.90	$35.00
Long consult, >40 mins	$160.10	$125.10	$35.00
Telehealth consult, <20 mins	$78.90	$43.90	$35.00

After hours

Appointment	Total Fee	Medicare Rebate	Out-of-pocket fee
Standard consult, <20 mins	$92.15	$57.15	$35.00
Extended consult, 21-40 mins	$133.00	$98.00	$35.00
Long consult, >40 mins	$172.40	$137.40	$35.00
Telehealth consult, <20 mins	$78.90	$43.90	$35.00

Patients without a valid Medicare card must pay the full fee and are not eligible for a Medicare rebate.

Ordinary hours

Appointment	Total Fee	Medicare Rebate	Out-of-pocket fee
Standard consult, <20 mins	$78.90	$0.00	$78.90
Extended consult, 21-40 mins	$119.00	$0.00	$119.00
Long consult, >40 mins	$160.10	$0.00	$160.10
Telehealth consult, <20 mins	$78.90	$0.00	$78.90

After hours

Appointment	Total Fee	Medicare Rebate	Out-of-pocket fee
Standard consult, <20 mins	$92.15	$0.00	$92.15
Extended consult, 21-40 mins	$133.00	$0.00	$133.00
Long consult, >40 mins	$172.40	$0.00	$172.40
Telehealth consult, <20 mins	$78.90	$0.00	$78.90

• Private fees may apply. You will be required to pay the full fee of your consultation on the day of your appointment
• Fees paid on the day of appointment
• Fees can be paid via Credit Card or EFTPOS
• Major credit cards & EFTPOS
• Some services can be claimed under WorkCover, CTP claims consultations, a Chronic Disease Management Plan, or Mental Health Care Plan

Speak to reception for further details

• If you are bulk-billed, no payment is required
• Otherwise, you will be required to pay the full fee of your consultation on the day of your appointment
• Fees can be paid via Credit Card or EFTPOS
• Surcharge may apply for all Credit Card and Debit Card payments.
• The practice will submit any claim to Medicare on your behalf. Medicare typically pays the rebate within 24 hours.

We understand that unplanned issues can arise, and you may need to cancel an appointment. Should this occur, we respectfully ask that the scheduled appointments be cancelled at least 4 hours in advance.

A no show/cancellation fee of $50 may apply if your appointment is cancelled with less than 4 hours’ notice.

Ordinary Hours

• Monday - Friday 8:00am - 8:00pm
• Saturday 8:00am - 1:00pm

After Hours

• Saturday 1:00pm - 8:00pm
• Sunday 8:00am - 8:00pm
• Public holidays

For practice opening hours visit here

We hope you had a great experience at the Centre and feedback is always welcome. It can be given here, or speak to your Doctor, Allied Health Practitioner or Practice Manager

EMERGENCIES: Dial 000

For URGENT issues when the centre is CLOSED please call Urgent After Hours  0481 616 941 Fees may apply.
Patients may be eligible for Medicare rebates however out of pocket fees will be incurred as this is an after-hours service.
This number is not in operation when the centre is open.
For routine non-urgent matters, please call the centre during opening hours.

Your personal information is private and confidential. Click here to view our Privacy Policy

We send you recalls/reminders by SMS/mail for follow up consultations and test results
We are committed to preventative health and support Commonwealth and State Reminder programs. This means we may occasionally send you information by SMS/mail on these programs such as Vaccinations and Cervical Screening
If you do not want to receive these reminders, advise your Doctor, Allied Health Practitioner or reception

Book an appointment with your Doctor

To discuss your test results, Reception cannot give these results to you for privacy reasons
For referrals, letters or repeat scripts

To transfer your medical record to another medical practice we need

An authorised request form from you or your new medical practice
Your signed consent and proof of identity
Payment of the administrative fee. You will be contacted by our team and advised the fee
Up to 5 weeks to process

Please let reception know if you need help with translation or communicating with your Doctor or Allied Health Practitioner

Telephone translation 131 450
Auslan interpreter 1300 287 526

Do you Bulk-Bill?

We are a mixed billing practice, which means only some services and patients are Bulk Billed. At the same time, all GPs at our practice are independent practitioners who decide their own fees.

What is mixed billing?

Mixed Billing means our practice charges a private fee for some consultations and patients, and bulk bills others. Bulk-Billing is when the payment for your consultation or treatment with your doctor is covered entirely by Medicare, whereas services not covered by bulk billing attract a private fee and you will receive a rebate from Medicare. This means there is an out of pocket cost to you

Why should I pay a private fee?

At our practice, we passionately believe in providing access to high quality healthcare to our community. By becoming a mixed billing practice, we are able to meet the rising costs of running a practice to minimise wait times, retain high quality GPs, provide valuable consultations and facilitate services like Women’s Health so that you and your family receive the healthcare that you deserve in a family friendly environment.

No Medicare Card

Patients without a valid Medicare or concession card will pay a private fee and are not eligible to receive a Medicare rebate.